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| Gem Plumbing & Heating Wins AirTime 500 2005 "Training Company of the Year" Award |
Gem University is a 60 person, fully automated classroom with real-time streaming video capability. This classroom offers employees a state of the art training facility with classes in plumbing, heating, cooling, drain cleaning, apprenticeship training, professional presentation training, and specialized classes for the many different products we use everyday.
Our training center is equipped with the most innovative, state of the art training equipment known to the plumbing industry. We also possess the ability to broadcast our classes live via the internet and archive them for future use.
Many of our vendors also offer training classes and information update sessions in which our training center is utilized. In the near future, our employees will be able to obtain educational classes that will prepare them for degree programs at local colleges and universities.
Gem’s external training programs currently consist of extensive training for the Malcomb Baldrige National Quality Award Program in conjunction with the Rhode Island Center for Performance Excellence and Roger Williams University. Several Gem employees have completed the Journey To Performance Excellence Training course and other related courses as we prepare to proceed with the application process for the Rhode Island State Quality Award for Performance Excellence and the Baldrige National Quality Award in 2004. As current members of ASQ (American Society for Quality) and Goal QPC, Gem is continually involved with performance excellence initiatives. Gem has been participating in a two year Continuous Improvement Program including both management and non-management employees in classes to improve Leadership, Team Effectiveness Training, and Steering Committee formation. The goal of this program is to create a systematic approach to achieve desired business results.
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