The Gem Institute is a corporate training center that provides a variety of services to outside companies. These include education and training courses in six subject areas, seminars and consultancy services based on a client company’s specific needs. The Institute’s curriculum offerings are based on Gem’s successful business model, which has taken Gem from a $6 million company in1997, with approximately 40 employees, to today’s $35 million company with over 300 employees.

Gem’s business model focuses on constant innovation, employment of best practices throughout its organization, and heavy emphasis on employee training, employee empowerment, and superlative customer service programs. Gem was honored for its success by a host of business and government organizations during 2004, including the U.S. SBA, Smaller Business Association of New England (SBANE), Providence Business News, Construtech Magazine and Business News Publishing’s Air Conditioning-Heating-and Refrigeration News, the leading news weekly serving the HVAC industry.

“Our aim with everything we do through the Gem Institute is to ignite a passion for performance excellence,” says Larry Gemma, VP of Operations. “The Institute’s program offerings and consultant services are applicable to all businesses and not just those in the contractor trades. Specifically, the Institute provides its clients with innovative methods to increase employee loyalty and retention, customer loyalty and retention, achieve service excellence, and effectively drive an organization’s culture, philosophy, vision and mission.”

“Those objectives are applicable to any organization, profit or non-profit, no matter what their specific business focus, industry or markets,” he adds. “The goal of continuous improvement leading to service and operational excellence should be every self-challenging organization’s ultimate goal.”

For more information on the Gem Institute for Performance Excellence and its range of services, contact Larry Gemma at 831-7000.

Gem Plumbing and Heating is located in Lincoln, RI and employs over 300 people in its residential and commercial divisions. The company has been owned and operated by the Gemma family since 1949. As a leader in its industry, Gem focuses on best business practices, the latest technology, and innovative, world-class customer service, marketing and employee development programs.

To learn more about Gem Plumbing and Heating, visit the company’s extensive website at www.gemontime.com.